Participant’s Rights

We Protect the Rights of Our Participants

We protect the rights of our participants by following specific standards of service. We believe that our participants have the following rights:

Right of Confidentiality

We never confirm the admission or disclose the whereabouts of a woman participating in any of the programs and/or services to any other person without the written consent of the woman. Exceptions to this rule could be made only if required by legislation, court order, high personal safety risk or medical crisis and only after consultation with the Executive Director or two of the members of the Management Team of the Centre.

Right of Privacy

We maintain participant confidentiality with respect to all interactions that occur between our staff and a participant.

Right to Appeal

Participants in the North End Women’s Centre services have the right to bring forward any complaint they may have about services they themselves received.

Right to Culturally Sensitive Services

We protect participant’s right to cultural sensitivity by following specific standards of service. The team of the North End Women’s Centre:

• Recognizes how personal and professional values may conflict with or accommodate the needs of diverse participants.
• Seeks to develop an understanding of their own personal, cultural values and beliefs as one way of appreciating the importance of multicultural identities in the live of people.
• Continually develops specialized knowledge and understanding about the history, traditions, values, family systems, and artistic expressions of major client groups that we serve.
• Uses appropriate approaches, skills, and techniques that reflect our understanding of the role of culture in the helping process.
• Is knowledgeable about and skillful in the use of services available in the community and broader society and is able to make appropriate referrals for our diverse participants.
• Is aware of the effect of social policies and programs on diverse participants, advocating for and with them whenever appropriate.
• Advocates for and participates in educational and training programs that help advance cultural competence within their profession.
• Seeks to provide or advocate for the provision of information, referrals, and services in the language appropriate to the client, which may include use of interpreters.

Quizzzz… ( look in “Friends” for answers)

7. In 2010 the Drop-In area was visited:

a) 7,592 times

b) 8,260 times

c) 9,190 times